heartprints presents: "CincyJobSpace Resources & Support Guide"
heartprints inc. presents: "CincyJobSpace Resources & Support Guide"
www.heartprints.org
Resources & Support Guide
www.heartprints.org
www.heartprints.org
heartprints presents “CincyJobSpace Resources & Support Guide”
Resources & Support Guide
heartprints inc. presents the “CincyJobSpace” brand & project to catalyze your career/job goals! From networking to guidance, job postings to advice, CincyJobSpace seeks to fuel your initiatives with forward momentum. As we are in a challenging economy with numerous obstacles, our goal is to provide resources to positively impact your efforts to be as productive as they can be!
We truly are ‘as great as we help you become’ & urge you to leverage our platform to stay focused, inspired, persistent & with positive attitude to reach out & connect to your goals with action steps. Staying persistent with passionate focus is key, and being realistic in today’s climate is not easy, but being accountable to your time, actions, others, and life are key attributes to encapsulate while on your ‘job journey’!
We provide websites that we find to be most meaningful, events, networks, groups, jobs, links, and relevant opportunities that will help you while seeking either a new job, re-employment, consulting, and inspiration during your search. Time is the most precious resource we have, and sorting through all the internet postings & listening to advice from so many channels can become over whelming. It’s not something that we should over think or over complicate. You want a new job or are seeking re-employment, you need contacts, to network, ideas, and job postings. We share that without lengthy search tactics & ‘noise’. On that note, we’ll stop distracting with words, and invite you to connect & utilize the “Advice”, “Resources”, and other tools to leverage in our “Resources & Support Guide”!
Sincerely,
www.heartprints.org
“We’re as great as we help others become!”
Advice & Guidance
• Focus: Make a top 10 list of companies you want to work for & why
• Persistence: Stay persistent, times are challenging, rise above!
• Innovate: get creative (with relevance & within boundaries) ex. Build a portfolio vs. traditional resume
• Connect: leverage resources to network (i.e. linkedin, facebook, groups, alumni, etc.)
• Courage: you may hear 1000 no’s before a yes, so each step/connection is one step closer to your goal!
• “creative followership”: the idea that, as a
• young professional, if you help fill your organization’s glass first by
• determining what your organization’s and boss’ needs are and helping to
• Attitude is Altitude! Think positive, wake up each day and mold your thoughts with positive vision building & communication
• Organize: your time, efforts, meetings, and day to maximize efficiency & productivity
• “How you react to obstacles defines your identity!”
• “You’re as great as you help others become!”
• Manners: have tact, say thank you, respect time, be on time, listen
• Listen: you’re there to learn, earn advice, and improve knowledge economy
• Volunteer: be of service & value in different ways, it will benefit you tremendously
• Be realistic: know your strengths, connect your passions to a position you truly aspire to perform & have meaning personally & professionally (we do have to pay the bills, but for a sustainable impact in your life & job, harness your energy to earn an opportunity you will enjoy & are realistically capable of performing & being of value with! At times, it’s NOT always about the money, and doing something you love will pay more dividends than chasing glorified titles!
• Resumes: less f luff & buzz words, more focus with outcomes/impact/metrics in ‘context, action, results’ format
• YOU are a brand, so manage your actions like one!
Resources
• heartprints CincyJobSpace on facebook: http://www.facebook.com/home.php#/group.php?gid=34044503480&ref=ts
• heartprints CincyJobSpace on internet/website: http://heartprints.cincinnati.googlepages.com/cincyjobspace
• heartprints CincyJobSpace on blog (full Job Resource Guide list): http://siegelinnovations.blogspot.com/2009/06/heartprints-presents-cincyjobspace.html
• heartprints CincyJobSpace on linkedin: http://www.linkedin.com/groups?gid=151390
• CincyJobSpace: http://www.facebook.com/topic.php?topic=8821&uid=38536756766#/group.php?gid=34044503480
• United Way of Greater Cincinnati: Tools For Tough Times (comprehensive listing of essential resources ) www.uwgc.org
• Northern Kentucky Chamber of Commerce: Susan Comisar & Nancy Spivey shared list
• Mike Boberg: Fine Arts Fund & related organization listings
• Job Search Focus Group: networking & connecting
• American Marketing Association: networking & connecting
• Xavier University: for alumni = Alumni For Life & erecruiting
• University of Cincinnati: inCircle platform
• Linkedin: leverage for focused networking/connecting, groups, etc. www.linkedin.com
• Facebook: groups (heartprints & CincyJobSpace of course : ) & relevant resources to your efforts
• Indeed.com: they attempt to charge, but some are listed for free
• Cincinnati USA: chamber, utilize for groups/meetings/events to network & connect
• The Northern Kentucky Chamber
1. The Chamber has a job’s website www.jobs-nky.com. Chamber members can advertise their job openings at no charge with a direct link to the company’s website.
2. The Chamber has a complimentary resume service. Job seekers can send resumes to resume@nkychamber.com and the Chamber will send their resumes to members that have requested to receive resumes.
3. The Northern Kentucky Chambers’ job fairs attract over 2,000 job seekers each year.
4. Search the Chamber’s online membership directory www.nkychamber.com for a list of employment companies. Search under: Employment Agencies &/Or Temporary Help; Executive Search & Consulting; or Staffing-Employment Service, etc.
• One-Stop Northern Kentucky locations are at 8020 Veterans Memorial drive, Florence Kentucky 859-371-0808 and 320 Garrard Street, Covington, KY 859-292-6666. Call for hours of operation. Their website address is www.oet.ky.gov
• www.ohiomeansjobs.com This is the State of Ohio job’s website that allows you to search all electronic job opportunities which include Ohio employers, national commercial job boards and niche industries. Let all Ohio employers find you today by taking the opportunity to post your resume for FREE.
• Super Jobs Center is located at 1916 Central Parkway in Cincinnati. Their website address is www.superjobs.com. New job seeker orientation is every Monday at 9 am.
• Job Search Focus Group is located at Hyde Park Community United Methodist Church, 1345 Observatory Avenue (Hyde Park), Cincinnati, Ohio. Their website address is www.jsfg.com. Call (513) 871-0320 for more information. New-member orientations are Mondays at 8 am and the meetings are on Mondays from 9 – 11 am. JSFG attendees may attend our Chamber events at member’s cost until they get a job. Make reservation under JSFG.
• Scott Jacob’s Evening Networking Group. There is a meeting the 2nd Tuesday of the Month, from 6-7:30 pm. There's no fee for the meeting and parking is also free. The location is 7141 Miami Avenue, Madeira Municipal Bldg., in the Community Room on the lower level. To add your name to the list to get meeting announcements and job postings, email scott@harvestconsultingllc.com.
• Pat Frew has a monthly luncheon group for people in transition. Contact Pat @ pfrew@nkycvb.com .
• Larry Zimmer's JumpStart Group, which meets at Good Shepherd Catholic Church near Harper's Point (Montgomery/Symmes Twp.). Larry's email is lzimmer3@cinci.rr.com .
• Job Search Group, Mondays, 1:30 – 3 PM at Family Life Center, 703 Compton Road, Finneytown, 931-5777 Chris Vogelsang, Facilitator, Email resumes to: christyv@fuse.net. Phyllis Martin provides FREE resume consult by phone.
• Cincinnati ExecuNet Chapter meetings – ExecuNet meetings are held the 1st Wednesday of each month at 3805 Edwards Road, Cincinnati, OH 45209 – Rookwood Tower/7th Floor Conference Room from 8:30 a.m. – 10:30 a.m. Meetings are targeted to senior level professionals and executives considering or in the process of a job search or career transition. www.ExecuNet.com, Jennifer@centennialinc.com 513-366-3763.
• Career Opportunities for people with Disabilities
1. Diversity Inc.'s top Disability friendly employers, www.diversityinc.com
2. EARN http://www.earnworks.com
3. For federal jobs -and programs for applicants with disabilities- Federal Office of Employment Policy - www.dol.gov/odep/index.htm
4. Kentucky Office of Vocational Rehabilitation's website - links for job seekers. http://ovr.ky.gov
5. Website that hires people with disabilities for professional level jobs www.benderconsult.com
(412) 787-8567, Judy Kopay for interview.
6. Career Opportunities for Students with Disabilities (www.cosdonline.org)
7. Hire Disability Solutions, 74 20th Street, Brooklyn, NY 11232 www.hireDS.com
• Cincinnati Bell Yellow Pages has a list of Employment Agencies www.cincinnatibellyellowpages.com.
• http://www.bizjournals.com/cincinnati/jobs/
• www.usajobs.gov
• www.careerbuilder.com.
• www.Monster.com
• www.queencityjobs.com
• www.employmentguide.com
• www.theladders.com
• http://www.ijobscorp.com
• www.Indeed.com
• http://hotjobs.yahoo.com
• http://www.simplyhired.com/
• www.linkedin.com
• erecruiting: http://xavier.erecruiting.com/er/security/login.jsp?returnto=%2Fstu%2Fsaved_job_search_edit%3Fagent_hnd%3D516102%26action%3Dsearch
• UC incircle networking channel www.uc.edu/incircle
This is a partial listing of the resources available and is not representative of all of them. Please send updates to suecomisar@fuse.net
Recruiters
1.Lawson Brown, HD Supply, Lawson.Brown@HDSupply.com
2.Rob Carbon
Account Executive
MANAGEMENT RECRUITERS OF ELGIN
472 N. McLean Blvd
Suite 202
Elgin, Illinois 60123
Office: (847) 697-2201 x18
Home Office: (224) 333-0698
Fax: (847) 697-0622
robert_carbon@mrelgin.com
www.mrelgin.com
3.Sally Warner, PHR
Accelerated Business Solutions, LLC
President
Office: 513-232-0097
Cell: 513-235-5728
Fax: 866-356-1840
sally@acceleratedbusinesssolutions.com
www.acceleratedbusinesssolutions.com
4.Barry Elkus, Baldwin Gilman, 513.842.5331, c)513.608.9390, belkus@baldwingilman.com, www.baldwingilman.com
5.Jennifer J. McClure, 513.366.3763, c)513.907.6461, Jennifer@centennialinc.com, www.centennialinc.com
6.Anne Castleberry, Executive Recruiting Solutions, 513.871.1919, ersrecruiter@fuse.net
7.Shari Steinhaus, 513.231.5429, shari.steinhaus@fuse.net, http://www.linkedin.com/in/sharisteinhaus
8.Gary Van Zeeland
VAN ZEELAND ASSOCIATES, INC.
(920) 788-5222
www.gvze.com/hot_jobs.htm
9.Amy Harbage • Recruitment Consultant (About Me)
Ives & Associates, Inc.
2400 Corporate Exchange Drive • Suite 250 • Columbus • OH • 43231
Phone: 614-839-0202 ext 241 • Email: amy@ivesearch.com
Web:http://www.executivesearchusa.com/
Linkedin Profile: http://www.linkedin.com/in/amyharbage
10.Barbara Tucker, N. Willner & Company, Inc.
PO Box 746
Matawan, NJ 07747
Telephone: (732) 566-8882
Fax: (732) 566-2001
E-Mail: btucker@nwillner.com
http://www.nwillner.com
11.Diane Milanese
Member Services Team
dmilanese@cpgcatnet.org
937.492.0300 Eastern Time USA
210.858.7067 FAX
CPG CatNet
Association for Category Development Professionals
Advancing professional standards in category management www.cpgcatnet.org
210.587.7203
12.Amanda Kelly
Business Development Associate
The Human Capital Group, Inc.
Midwest Regional Office
"Delivering Results Through People"
Executive Recruiting & Human Resources Consulting
5630 Windridge View - Cincinnati, Ohio 45243
513-293-9354
Additional Resources (courtesy of Mike Sipple, Jr. of Centennial Inc.)
Networking & Other Resources
I. Professional Networking
ExecuNet – Centennial leads this regions ExecuNet Chapter – First Wednesday of Every Month
http://www.centennialinc.com/upcomingevents.html
What is ExecuNet? ExecuNet is recognized as the Internet's most comprehensive resource for effective
career management, exclusively for executives and senior-level managers with salaries above $100,000.
• Build your connections to an exclusive group of business leaders and be found by recruiting
leaders.
• Connect confidentially with a private network of like-minded executives.
• Join discussions with peers in business leadership (C-level, VP's and Directors), share business
ideas and learn about new opportunities.
Jumpstart - Date: Third Wednesday of each month – Contact Larry Zimmer @ lzimmer3@cinci.rr.com
(share that Centennial, Inc. recommended you connect)
* What is Jumpstart? It is a faith-based career network providing a safe and inspiring environment with
skilled and experienced volunteers. We give support for those individuals in transition or seeking career
development. Typically our group is made up of 25-35 people from the TriState who meet monthly to
work on career transition issues. Please consider joining us!
Job Search Focus Group is located at Hyde Park Community United Methodist Church, 1345
Observatory Avenue (Hyde Park), Cincinnati, Ohio. Their website address is www.jsfg.com. Call (513)
871-0320 for more information. New-member orientations are Mondays at 8 am and the meetings are on
Mondays from 9 – 11 am. (share that Centennial, Inc. recommended you connect)
Scott Jacob’s Evening Networking Group. There is a meeting the 2nd Tuesday of the Month, from 6-
7:30 pm. There's no fee for the meeting and parking is also free. The location is 7141 Miami Avenue,
Madeira Municipal Bldg., in the Community Room on the lower level. To add your name to the list to get
meeting announcements and job postings, email scott@harvestconsultingllc.com. (share that Centennial,
Inc. recommended you connect)
Pat Frew has a monthly luncheon group for people in transition. Contact Pat @ pfrew@nkycvb.com .
(share that Centennial, Inc. recommended you connect)
Linked In - www.linkedin.com – The leading professional networking site
Linked Cincinnati - http://tech.groups.yahoo.com/group/LinkedCincinnati/ - Very dynamic local network
Linked Dayton - http://groups.yahoo.com/group/Linkeddayton/
At Work On Purpose – http://atworkonpurpose.org
The Northern Kentucky Chamber
1. The Chamber has a job’s website www.jobs-nky.com. Chamber members can advertise
their job openings at no charge with a direct link to the company’s website.
2. The Chamber has a complimentary resume service. Job seekers can send resumes to
resume@nkychamber.com and the Chamber will send their resumes to members that
have requested to receive resumes. (share that Centennial, Inc. recommended you
connect)
Industry Specific Networking:
• Sales/Marketing:
o American Marketing Association: www.cincinnatiama.org
o www.marketingpower.com
• Human Resources:
o Greater Cincinnati Human Resources Association: www.gchra.org
o Society of Human Resources Management: www.shrm.org
• Supply Chain – www.cscmp.org
• Financial Executives - http://www.thefeng.org/chapters/chairmen_local.asp
Executive and Senior Level Management Job Sites:
ExecuNet: www.execunet.com - ExecuNet is recognized as the Internet's most comprehensive resource
for effective career management, exclusively for executives and senior-level managers with salaries
above $100,000.
RiteSite – www.RiteSite.com - RiteSite is a national/global retained search only resource where
executives can network in a confidential manner with the nations premier executive search firms.
Centennial, Inc. is one of the select retained search firms to be chosen as a Rites-Honored
Recruiting Firm and as such can provide candidates with an additional six months free when
you join using our referral code.
Centennial’s referral code is 1399.
http://www.theladders.com/ - “The Most $100K+ Jobs” (may require a subscription $$)
http://6figurejobs.com/
II. General Web Sites
http://www.careerbuilder.com/ - Job site of Cincinnati.com / Enquirer
http://www.careerjournal.com/ - Wall Street Journal Career Site
http://www.indeed.com/ - “One Search, All Jobs;” Excellent consolidator with daily updates based on your
profile; opportunity to add notes
http://www.simplyhired.com/ - “Job Search Made Simple;” good consolidator
http://hotjobs.yahoo.com/ - “Search Now, Get Hired”
http://www.monster.com/ - “Your Calling is Calling”
http://www.jobcentral.com/ - “National Labor Exchange”
http://www.usajobs.gov/ - Official job site of the US Gov’t
http://www.truecareers.com/
http://www.resumerabbit.com
http://www.jobsfed.com – FEDERAL government jobs in all industries
http://www.usajobs.com
http://www.cincinnati.craiglist.org – CINCINNATI – more than job postings!
https://scoti.ohio.gov/scoti_lexs/ - Ohio’s Statewide Job Matching System
http://jfs.ohio.gov/jobs/index.stm - Ohio Dept of Job and Family Services
III. Industry Specific Websites
• Finance/Accounting
http://www.aafa.com – American Association of Finance and Accounting
http://www.efinancialcareer.com
http://ihirebanking.com
• Sales
http://www.salesjobs.com
http://www.allretail.com/
• Human Resources
http://www.strategichrinc.com– Greater Cincinnati job postings – primarily
• Technology (IT)
http://www.dice.com – “The career hub for Tech Insiders”
http://www.thecircuit.net – Greater Cincinnati job postings - primarily
IV. Websites Specifically for Workers 50+
http://www.retirementjobs.com - For job seekers 50 and over
http://www.jobs4point0.com/ - For job seekers 40 and over
http://www.seniorjobbank.com/ - For job seekers 50 and over
http://www.retiredbrains.com/ - Older boomers, seniors, and retirees
http://seniors4hire.org/ - For job seekers 50 and over
http://www.yourencore.com/ - Older scientists, engineers, and product developers
http://www.grayhairmanagement.com/
V. Business Information Sources – set up RSS feeds
Wall Street Journal – www.wsj.com
Business Week – www.businessweek.com
Cincinnati Business Courier - http://www.bizjournals.com/cincinnati/
Dayton Business Journal - http://www.bizjournals.com/dayton/
Cincinnati Not-for-Profit News - http://www.notforprofitnews.com/
VI. Career Development Resources
• Change Industries/General Career (CareerBuilder): http://www.careerpath.com
• Resume Help: Centennial has a great resource for you if you are looking to have a resume
developed. Let us know if you have an interest.
• Salary Resources – www.salary.com
www.payscale.com
www.paycheckcity.com
Overcoming Obstacles
“Let Me Prove You Wrong”
How to Over Come Perceived Liabilities
By Michael P. Lynch
Believe it or not, I once had a new client (actually there have been dozens), who was
determined to prove he was “right” and the interviewer was “wrong”. The interviewer had
made an observation suggesting that my client’s background was not a perfect match. It could
have been as simple as, “Gee, Mike, I’m concerned about your lack of experience in the publishing
industry.”
What flowed forth from my client at that point was 15 minutes worth of “Yeah but…” and “You
don’t understand…” followed by “Let me prove you wrong.” I doubt any of you are surprised to learn
he didn’t get the job.
No one has ever gotten hired by proving the interviewer wrong. I think we all understand that
intellectually, but in the heat of the moment, with a dream job on the line, we don’t always
think rationally. Even the best of us can get defensive when challenged. It’s part of our selfpreservation
mechanism as human beings. But it has no place in an interview – not if you want
to be hired, that is.
One of the most valuable services we provide as Career Consultants is to prepare our clients
for situations like the one I’ve described and to help them understand what is really going on.
Take this situation, for example. My client had applied for a Customer Relations Manager
position with a local publisher of specialty magazines. The employer was creating a new
position and really wanted to upgrade the level of customer satisfaction, utilizing (for the first
time) a Customer Relationship Management Database. My client was an expert in this area, but
had not worked directly in the publishing field. The employer, having reviewed the resume,
already knew this, but chose to interview him anyway. This tells us two important things:
1. Lack of industry experience in this case isn’t a “death” factor. You should approach
the interview with confidence, knowing that you have already overcome one hurdle
– most employers are far too busy to interview people they have no intention of
hiring. The employer has a problem. He is trying to fill a position as quickly as
possible, and he’s hoping against hope that you are the one. So why is the
interviewer asking the question? First, it’s a fair, due diligence question. More likely,
he wants to see how you’ll respond. How you respond in the interview is a good
indicator of how you’ll respond to peers or employees who question your lack of
experience in a field they’ve been in all their lives.
2. There are other skills the employer values in a candidate that more than compensate
for the lack of industry experience. Do you know what they are? In this case, it is
the knowledge of and ability to design and implement a Customer Relationship
Management System – that is the Hot Button, the strength my client needs to embody.
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, OH 45236
Direct: 513-366-3760
Website: www.centennialinc.com
Here is the correct way to respond to the raising of a perceived liability.
1. Defuse the concern by seeming to agree with it.
_ “Jim, I can understand why you might feel that way. If I were in your shoes, I might feel
the same way.”
_ He is expecting you to get defensive and disagree with him, however tactfully
you might do it. Responding differently takes the wind out of his sails and
allows you to re-focus the conversation on the Hot Button or key skills he
really wants in the position.
2. Refocus the conversation.
_ “Jim, I can understand why you might feel that way. If I were in your shoes, I might feel
the same way. Am I correct in assuming that what you’re really looking for is someone who
can come in, develop, and implement a Customer Relationship Management System that
would allow you to determine what your customers really want and need?”
_ Don’t assume you know what the Hot Button is. Always verify. Don’t say “If
I’m correct…” – you could be wrong. Always ask, “Am I correct…”
3. Get the Buy- In
_ “If I can demonstrate that I’ve done that and can do that for you, would that lessen your
concerns?”
_ Not, “Would that change your mind?” That is far too confrontational. Instead
use, “Would that lessen your concerns.”
4. Close the deal with a story or example that illustrates your skill in area of the Hot
Button.
_ “Jim, let me tell you about what I was able to do for my last employer in that area.”
_ Describe the situation in detail; tell him what action you took and end with
the concrete results.
Using the above process will help you respond, rather than react, keeping yourself and the
interviewer focused on the Hot Button skills that he is looking for in the first place.
Telephone Interview Tips
Telephone Interview Preparation
Employers use telephone interviews as a way of identifying and recruiting candidates for
employment. Phone interviews are often used to screen candidates in order to narrow the pool
of applicants who will be invited for in-person interviews. They are also used as way to
minimize the expenses involved in interviewing out-of-town candidates.
While you're actively job searching, it's important to be prepared for a phone interview on a
moments notice. You never know when a recruiter or a networking contact might call and ask
if you have a few minutes to talk.
Be Prepared
Prepare for a phone interview just as you would for a regular interview. Compile a list of your
strengths and weaknesses, as well as a list of answers to typical interview questions. In
addition, plan on being prepared for a phone conversation about your background and skills.
• Keep your resume in clear view, on the top of your desk, or tape it to the wall near the
phone, so it's at your fingertips when you need to answer questions.
• Have a short list of your accomplishments available to review.
• Have a pen and paper handy for note taking.
• Turn call-waiting off so your call isn't interrupted.
• If the time isn't convenient, ask if you could talk at another time and suggest some
alternatives.
• Clear the room - evict the kids and the pets. Turn off the stereo and the TV. Close the
door.
Practice
Talking on the phone isn't as easy as it seems. I've always found it's helpful to practice. Have a
friend or family member conduct a mock interview and tape record it so you can see how you
sound over the phone. Any cassette recorder will work. You'll be able to hear your "ums" and
"uhs" and "okays" and you can practice reducing them from your conversational speech. Also
rehearse answers to those typical questions you'll be asked.
During the Phone Interview
• Don't smoke, chew gum, eat, or drink.
• Keep a glass of water handy, in case you need to wet your mouth.
• Smile. Smiling will project a positive image to the listener and will change the tone of
your voice.
• Speak slowly and enunciate clearly. – But make it natural!
• Use the person's title (Mr. or Ms. and their last name.) Only use a first name if they ask
you to.
• Don't interrupt the interviewer. Be a good listener.
• Take your time - it's perfectly acceptable to take a moment or two to collect your
thoughts.
• Give short answers.
• Remember your goal is to set-up a face-to-face interview. After you thank the
interviewer ask if it would be possible to meet in person.
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
After the Phone Interview:
• Take notes about what you were asked and how you answered.
• Remember to say "thank you." Follow with a thank you note which reiterates your
interest in the job.
Awaiting the Call
There are several things you can do to prepare for a phone interview. For an unexpected
contact:
• Tape your resume to a wall in view of the phone. It will be there for the call and will be
a constant reminder for your job search.
• Keep all of your employer research materials within easy reach of the phone.
• Have a notepad handy to take notes.
• Keep a mirror nearby (you will see why in the next few pages).
If the phone interview will occur at a set time, there are additional steps you can take:
• Place a "Do Not Disturb" note on your door.
• Turn off your stereo, TV, and any other potential
distraction.
• Warm up your voice while waiting for the call. Sing an
uplifting song to yourself.
• Have a glass of water handy, since you will not have a
chance to take a break during the call.
• Speaking of breaks, if your phone interview is at a set
time, make sure you answer nature's call first.
• Turn off call waiting on your phone.
The Open and Available Technique
You have a major advantage in a phone interview which does not exist in a face-to-face
interview. Namely, that you cannot be seen. Use this to your advantage.
Have all of your materials on yourself and the employer open and available on your desk as
you are speaking on the phone. This includes not only your resume, but also a "cheat sheet" of
compelling story subjects which you would like to introduce. It can also include a "cheat sheet"
about the employer, including specific critical points describing the employer and their
products.
As I am speaking with you on the other end of the phone, I have no idea that you are actually
being prompted from a document as you are speaking. All I can hear is a well-informed, wellhttp://
www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
prepared interviewee. Keep in mind that this preparation is not "cheating" at all. It is
preparation, pure and simple.
So have your materials open and available when you are preparing for a phone interview. They
are there to support you and enhance your value to the employer, who will greatly respect
your ability to answer questions with focus and meaningful content.
The Stand and Deliver Technique
Here is a simple technique to increase the enthusiasm and positive image that you project over
the telephone: stand up. Whenever you are talking with a potential employer on the phone,
stand up. It gets your blood flowing, improves your posture, and improves your response time.
It's interesting to note that many telemarketing companies have come to realize that standing
can actually improve their sales, so they often provide the telemarketers with hands-free
headsets that allow them to stand and pace back and forth. It helps give an action perspective
to an otherwise passive activity. So apply this same technique to improve your telephone
presence.
The Vanity Technique
When I was in college I had a roommate who enjoyed flexing his muscles in the mirror. He
could do it for hours at a time. A little vain? Well, I am going to ask you to do the same thing
(except leave out the flexing muscles part). In prep for a telephone interview (or any
telephone contact), make sure that you have a mirror within view. Why? Because I want you
to look into that mirror consistently throughout the phone call. And smile. You will improve
your telephone presence 110 percent just by using this simple technique. You will find yourself
coming across much friendlier, more interested, and more alert. If you are at all self-conscious
about seeing yourself in the mirror, you can use the mirror as an occasional checkpoint. But for
most of us, seeing oneself reflected back gives us the kind of feedback necessary to make
instant modification toward a more positive presence.
Remember, you are standing, so a wall mirror usually works best. You can pick up a small wall
mirror for a limited amount of cash. It's worth it.
Try it the next time you are on the phone. But don't do it with your roommate around.
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
DOs and DON’Ts of Phone Interviews
• When in job-hunting mode, don't have a disproportionately silly or long greeting on
your answering machine or voicemail.
• Do ensure that household members understand the importance of phone messages in
your job search.
• Do know what job you are interviewing for.
• Do practice, if possible. Have a friend call you to do a mock phone interview so you get
the feel of being interviewed over the phone.
• When being interviewed by phone, do make sure you are in a place where you can read
notes, take notes, and concentrate.
• If you cannot devote enough time to a phone interview, do suggest a specific alternate
time to the recruiter. It’s often best to be the one who calls back so you can be
mentally prepared.
• Do consider keeping some note cards or an outline in front of you to remind yourself of
key points you want to cover with the interviewer. You don’t want your responses to
sound scripted, but you don’t want to fumble for important points either. Do also have
your resume in front of you so you can remember highlights of your experience and
accomplishments.
• Do ensure that you can hear and are being clearly heard.
• Do consider standing when being interviewed on the phone. Some experts say you’ll
sound more professional than if you’re slouching in an easy chair.
• Do consider dressing nicely for the phone interview. It may sound silly since the
interviewer can’t see you, but you really will project a more professional image if you’re
dressed for the part instead of wearing, for example, a ratty bathrobe.
• Don't feel you have to fill in the silences. If you’ve completed a response, but the
interviewer hasn’t asked his or her next question, don’t start babbling just to fill in
airtime. Instead, ask a question of your own related to your last response.
• Do create a strong finish to your phone interview with thoughtful questions.
• Don't panic if you have special needs. If you are hearing-impaired, for example, phone
interviews are still possible.
• Don't snuffle, sneeze or cough. If you can’t avoid these behaviors, say “excuse me.”
• Don’t chew gum or food or drink anything noisy.
10 Interview Tips
Remember you are selling an Overall Package: "Yourself". For you to be successful you need to
know "Who You Are", "What Skill Sets Are Important", and "Why a Company should hire
YOU." Put together a two-minute elevator speech about yourself so it is fresh for the interview.
You will want to relay this information to the Interviewer smoothly and concisely.
1. Be Prepared
Interview preparation is one of the most important aspects of a successful job search. Before each
interview, Centennial, Inc. will provide you with coaching and detailed information on the company and
the available position. However, you should also be prepared to:
• Conduct your own research on the company. Utilize the Internet, get the URL (Web-Site)
of the company and study them thoroughly. Understand the history, products and services
offered, competition, mission statement, financial performance, recent press releases, etc.
• Think over your accomplishments, skills and experience and how they will benefit the
company. Write these down, make some notes, and know what you want to say.
• Be able to explain you're past career moves and why you are interested in making another
change. Make sure your career-move explanations show foresight and planning.
• Avoid making negative remarks about your previous job(s) or manager(s). This will only
hurt your chances of getting hired. Don't be bitter. Be professional.
2. Make a Good First Impression
• Our research shows that initial impressions are made within the first minute of an
employment interview. You can make a positive first impression if you:
• Bring a fresh copy(s) of your resume. Your resume should be outstanding.
• Bring a smart attaché case or a professional binder and a fine quality pen. By all means,
take notes during the interview.
• Start the interview with good eye contact and maintain it throughout the interview. Eye
contact is key. You will benefit greatly from looking them in the eye.
• Wear professional business attire, preferably a dark blue, gray or black suit with
understated accessories and jewelry. Use good judgment if corporate dress code is
business casual. When in doubt - ask what's appropriate.
• Make sure your clothing is meticulously clean and color coordinated. Shoes polished.
• Create a more polished appearance by being well groomed with neat hair and nails (go
ahead and treat yourself to a haircut or a manicure before the interview).
• Make sure you have a firm handshake.
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
3. Be Enthusiastic and Confident in Your Abilities
Being enthusiastic about your work, the company and its projects shows the interviewer that you are a
viable candidate. During the interview:
• Be confident about your abilities but not egotistical. The "I can do everything" approach
will not score you any points.
• Don't be afraid to give detailed information about HOW you can contribute when
responding to questions. Make sure you answer with more than just a yes or no. Respond
to a question with information or possibly a follow up question.
• Whenever possible, anticipate questions and be ready with answers. Some examples of
this are: (Know that these are coming...)
Q: Tell me about yourself?
A: Very open-ended question so try and find out more what the interviewer wants to discuss,
then touch upon points that emphasize your background. Should include interest, hobbies,
and kind of work you enjoy. Keep it 2 minutes max. If you are prepared you will be able to
do this smoothly and concisely.
Q: Why are you looking to change jobs? and Why should we consider you for
the job?
A: Make sure you have logical business reasons why you are making a change and
why you left your previous employers. (More $$ doesn't cut it). Ideally to advance
your skills or position. Note: When you claim a skill, back it up with on-the-job
examples by "how" you did it and be persuasive.
4. Emphasize your Strengths
Almost every interview follows a basic pattern with the person conducting the interview trying to
determine your strengths and weaknesses. You'll want to: Talk about your strengths in terms of teamwork
and projects you are proud to have worked on. Bring up your biggest accomplishments and where you
have made the greatest impact, but most importantly explain HOW you did it.
• Project strength of character and strong work ethics (i.e.: goal oriented, flexible,
committed, persistent, self-motivated, ambitious, hardworking, finish projects on time
and on budget, good listener, dedicated, intelligent, multi-tasking, work-well under
pressure).
• Address the interviewer's chief concerns (i.e.: if an HR Manager conducts the interview
you might want to emphasize your interpersonal skills. On the other hand, if you are
interviewed by a Technical Manager you might want to emphasize your technical skills).
5. Turn Weaknesses into Strengths
Employers look for people who know their own limitations and are interested in self-improvement.
Mention a weakness and then stress its positive aspect, e.g., "I don't like to be over supervised, because I
have a great deal of initiative, and I like to anticipate problems before they even arise."
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
6. Ask Great Questions
It is important for you to leave the interview with a good understanding of the position and company. You
are interviewing them as much as they are interviewing you. Your goal is to make a good career decision.
Therefore, make a list of great questions to ask during the interview, such as:
• What are the responsibilities of this position, and what are the most important?
• What are the top 3 critical objectives that need to be accomplished by the person in this
position during the first 6 to 12 months?
• What are the limits of my responsibility and authority?
• What problems and opportunities are associated with this position?
• What are the goals of this company and department?
• What support is available for me to meet these goals?
• Are there any projects currently in motion?
What is their history and status?
• What type of training do you provide?
• Why is this position open? Replacement or expansion?
• What criteria are used for performance reviews?
7. Don't Discuss Salary
If you state a salary figure that is too low or too high, you may not be considered for the position at all.
Let your recruiter negotiate the best possible compensation package for you, it is absolutely essential that
you do not state salary requirements. Instead:
• Focus on the opportunity and say you prefer to leave the question of salary open for now.
• Tell them what you are currently earning and that you are negotiable. "I know you will
make me a fair offer based on what ever the market will bear."
8. Ask for the Job
The close of the interview provides a chance to sum up your qualifications and ask for the job. You can
use this opportunity to:
• Ask the interviewer how well your qualifications fit the company's needs. "How do my
qualifications fit the position you are looking for?" This makes the employer evaluate
your background right there and now. You can then cover anything missed.
• Address anything that was missed to reinforce your candidacy. Clear up any employer
concerns or confusion before the end of the meeting.
http://www.centennialinc.com
8044 Montgomery Road Suite 260 Cincinnati, Ohio 45236
Direct: 513-366-3760
Website: www.centennialinc.com
• Express interest in the position and a desire to proceed to the next step of the hiring
process. "I am very interested in this position because (try and mention some reasons)
and I look forward to working with you in the future. Who else do I need to meet with to
help with your decision?"
• You can get some instant feedback from the interviewer by asking, "How you rank with
the other people they have already interviewed?" Be quiet, and listen to the response. In
most cases, their answer will indicate how well you just did during the interview.
9. Write a Thank You Note After the Interview
Always write a thank you letter to everyone who interviews you. It should be sent as soon as
possible after an interview. It is acceptable to email a thank you note, however, email is not a
substitute for the original hard copy, which should be sent via U.S. Mail. Generally, a thank you
letter has 3 basic parts and the biggest thing to remember is to keep it brief and well written.
1. Start by thanking the interviewer for taking the time to talk with you. It is
generally a good idea to include the actual date on which the interview occurred.
2. Reaffirm your interest in the company by pointing out particular issues brought
up during the interview that appeal to you. Try to personalize the letter by
referring to the common interest, topics or corporate objectives you discussed
during the interview. Resist the temptation to sell yourself by reiterating your
resume strengths.
3. Close the letter with another word of appreciation, an offer to provide more
information and a statement that you look forward to hearing from them.
Important: Call your Centennial, Inc. contact with your feedback after the interview.
10. Read a Book.
In addition to these ten important tips, there are many good books to help you better understand the
interview process and give you an edge over the competition. Here are a few of my favorites:
• "Headhunters Revealed!" by Darrell Gurney, CPC
• "Rites of Passage" by John Lucht
• "How to Turn An Interview Into A Job" by Jeffrey G. Allen
• "What Color Is Your Parachute" by Richard Bolles
• "Dress for Success" by Molloy
Hopefully these tips help you do a better job on your interviews. We cannot stress enough how important
it is to be prepared and we want to help you do your best. Please pass these on to others!
Beyond The Resume
First of all, BREATH! It’s just a resume! All too often we allow ourselves to get bogged down and overcomplicate the simple steps towards our career and or life dreams. Keep it simple, relevant, and to what is essential to have forward movement. You may not earn that dream position that you were targeting, but wonderful things will follow you if you keep your feet moving! Do not allow frustration to consume you, and realize it is more than a piece of paper, and is more about the pre work you do for the person’s eyes that view your materials, as well as who they connect it to for an interview.
Do not allow yourself to fall into dark places such as a down and out depressed state of mind, as this will inhibit growth and your return on time. It’s not easy, with the economy the way it is, the way others are in fear, and how companies at times treat their workers, but you must surpass these traps, and be passionate about your goals, willing to adapt to change, listen to your talented support staff of friends, co workers, colleagues, peers, mentors, etc. and do all you humanly can to make your efforts worth everyone’s time!
I have been on the roller coaster ride myself, and will spare your time with my story for another time. I am not perfect, do not have all the answers, but wanted to share advice culminated from various experiences, mistakes, and even at times “wins”! I invite you to share your stories, examples, and also advice inspired by these tools, but also from other places. Give yourself permission and empowerment to succeed! I hope this assists your efforts, motivates you to not give up, and generates some innovative thoughts and energy for your goals.
• Think of your resume as a tool to gain entry to the doors you seek to open
• Are you confidently comfortable with your resume? Do you worry when you hand it off to someone else? Red flag! Make sure you can speak to what achievements you have mentioned, don’t extend beyond facts, and be poised when asked about ANY part of it!
• The top portion of your resume is your “5 second commercial”. Most HR and or recruiters glance over beyond knowing how you spell your name to the top portion and decide to toss it or move forward, make it stand out appropriately.
• Does your resume align with the jobs you are targeting? Creative/Marketing jobs = stylish with substance, Engineering or Process/Project management = strong examples of projects and the impact you had? Easy to follow/read?! Make it “make sense” and fitting!
• Do not burn bridges while you have a job currently, pray and stay away from others who are not positive, and make sure you don't put yourself in a position you will regret.
• Resumes are resumes/pieces of paper, forcing your to share who you are and what you are about in 1 or even for the daring 2 pages. We are all busy, understand that you need to go from “online to offline” and make that resume more than paper! Be an extension of the resume by your outreach, finding the hiring managers/HR reps, and others who can support, guide, and open doors for you!
• I have had 1 out of every 100 people I have reached out to assist me the way I needed. Some of it was due to my learning curve, communication, and attitude, the other reasons for such low ROI of my time was due to others being busy, not willing to help, not in a position, or knowing how to help. Improve your odds! Be confident, respectful, have manners, follow up with more than thank you’s (utilize something personal and that is appropriate to follow up with, i.e. if they like coffee, send a coupon/voucher for a cup of coffee, be creative, but within limits).
• Build a portfolio vs. standard resume. Share your resume, but also create a powerpoint not merely for putting up on a big screen, but utilize its functionalities to generate case studies and “context, action, results” write up’s with pictures and also testimonial quotes. Have it bound, laminated, and professionally (and done in an affordable manner) with the resources and time you have. This shows your genius, impact, and passion you have for your work and life.
• Earning a new opportunity will take a lot of sacrifice, make sure you invest not only in finding a job, but a good fit, balance with life, friends, learn, etc.
• As far as your resume, focus on empowering words/leadership, and show how you performed/delivered/changed/innovated/managed/built/made impact with results
• There are tons of ways to do your resume, you just have to buckle down, be disciplined, and get it done/be proud of it (think of what you talk about vs. what you feel it should say, and the more passionate your tone is, the more you will be able to speak with confidence during an interview
• Can you transfer internally? Perhaps this is an option, or if willing to relocate, or dare I say, even a demotion/create a value added position internally or as a consultant!
• What is your top 10 company list? Can you gather this information after reading your resume? Can you directly correlate the specific job(s) you’re targeting, or is it a guessing game?
• The more you share and in an articulately focused manner convey to others, the better they can help you! Does your resume send a clear message?
• Is your resume and or communication a lily pad of bullet points?! FOCUS! You are a BRAND, and need to manage your name, resume, phone calls, emails, and other outreach in this manner. Are you expanding positive brand equity, messaging, awareness, and capacity?!
• Be aware and open to admitting your weaknesses and areas of improvements. All too often we focus on our strengths due to it being easier to talk about, as well as manage when sharing materials and information on resumes/during interviews. Don’t focus on them as much as your strengths of course, but be able to answer to those “behavioral based” questions of “Tell me a time you led a project, Encountered a difficult situation, failed and how you reacted, Learned, Are improving at…”. It will help you stand out if you are genuine, honest, authentic, and if done correctly!
• Stand up straight, smile, and have a motivated / comfortable tone. Momentum and energy inspires the same energy. Think “physics” and behavioral science, and integrate this style and perspective into your outreach and align it with your resume.
• Get creative, but make sure you don’t get scary! At times we can be perceived as desperate, needy, over bearing, and we feel we are being persistent and respectful. There is a reason people with jobs are more apt to earn a new position, it’s their poise and lack of desperation while conversing. What is your energy level at?!
• Get feedback from friends, colleagues (be careful with this group), and others that you respect and they will give an honest opinion to you. Make sure you’re willing to absorb the critique, listen, and not get defensive, but react with an “offense” to their thoughts where you are weak in some areas. There is a reason you are feeling upset when you hear certain things, as well as hearing them more than once! Those are hints you should take stock in, and take action on! Everyone will have an opinion on your resume, if you’re comfortable and confident in it, focus on the other areas you need help with such as finding the right companies and people vs. being distracted with resume work all the time. It’s more than a resume, it’s a lifestyle of outreach and multi targeted approaches. See first few bulleted advice tips above!
• You must network (average resumes per opening is 800 resumes) you must go from online to offline (aka utilize linkedin, your friends, network, reach out, meet for coffee/lunch/learn, etc.)
• It will not happen tomorrow, you must invest heavily into your goals, companies/job, have a "90 second commercial" that you utilize to share who you are, your message, etc.
• Refine your resume, get it to where you are proud of it, but honestly people look at you vs. the resume (it is important and a door opener, but there is much more to maximizing your efforts)
• Stay drive, stay positive, keep on reaching out, be persistent, have manners, meditate, pray, breath, get creative, build your brand, and make your dreams happen!
• Other great resources and guidance for you:
• heartprints CincyJobSpace on facebook: http://www.facebook.com/home.php#/group.php?gid=34044503480&ref=ts
• heartprints CincyJobSpace on internet/website: http://heartprints.cincinnati.googlepages.com/cincyjobspace
• heartprints CincyJobSpace on blog (full Job Resource Guide list): http://siegelinnovations.blogspot.com/2009/06/heartprints-presents-cincyjobspace.html
• heartprints CincyJobSpace on linkedin: http://www.linkedin.com/groups?gid=151390
www.heartprints.org
“We’re as great as we help others become!”
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